Refund policy

30-day first-order guarantee

Contact hi@healistix.com within 30 days of your first order confirmation to request a return. Include your order number and proof of purchase. This guarantee applies to your first purchase of a product type, including its different flavors. Repeat purchases are covered for damage, defects or carrier-confirmed loss, rather than dissatisfaction.

You may try one jar. Additional jars must remain unopened and be returned when requested. Contact us before returning anything; use the return instructions and prepaid label supplied by our team. Change-of-mind return postage is deducted from the refund.

Damaged, defective, incorrect or lost orders

Report damaged, defective or incorrect items within 48 hours of delivery, with photos. We review claims individually and may provide a refund or replacement. We cover required return postage for these issues. Carrier-confirmed loss qualifies for a refund or replacement; an order still in transit is not automatically considered lost.

Refunds

Approved refunds go to the original payment method within 10 business days after inspection of a required return, or approval when no return is required. Your bank may take additional time to post the funds.

Subscriptions and cancellations

Cancel before the next renewal order is generated. Cancellation stops future renewals; it does not automatically refund an order already created. Contact hi@healistix.com with your order details for assistance. Damaged, defective and confirmed-lost subscription shipments remain eligible for review.

Contact before returning

Do not send products to an address without return authorization. If a package is refused or returned to sender, contact us so we can review its status and provide instructions. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.